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July 24th, 2019 08:00
XPS 15-9570, mouse/keyboard lag, repeating keys
Hi,
I have a one month old 9570 and have noticed some keys (so far 'y', 'n' and 'm') where they simply will not register a key press unless the key is pressed in the centre. I can actually continuously press the corner of these keys quite hard and it simply will not register the key press. It's starting to become very annoying as I'm a fast typer but am often stopped as I have to go back and correct these missing letters (even in simply creating this thread it's already happened a few times).
Has anyone come this and found a solution? I can only guess that because it is the same keys it is likely a hardware issue?
S
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Dell-SreejithR
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July 24th, 2019 12:00
Thank you for your message. Have you observed this issue with an external keyboard or the on-screen keyboard?
What is the BIOS version installed?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
How to find the service tag
Shandog
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July 24th, 2019 17:00
Dell-SreejithR
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July 25th, 2019 06:00
Thank you for the tag details. The system working fine with the on-screen keyboard confirms that this is not an issue with the OS.
Please flash BIOS to the latest version (1.12.0) released on the 22nd of July.
Ensure that the AC adapter is connected while updating BIOS & do not power off your computer while the update is in progress.
Let me know the outcome post the BIOS update.
Shandog
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July 28th, 2019 02:00
Dell-SreejithR
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July 29th, 2019 05:00
I have replied to your private message requested for a few details. Please share the same.