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March 21st, 2022 04:00

XPS 15 9570 not recognizing Thunderbolt WD19TBS

My XPS 15 9570 does not recognize my Thunderbolt WD19TBS.  Does anyone have any suggestions or a fix for this issue?  I’ve look at the community for an answer but have not seen a recent post.

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2.7K Posts

March 25th, 2022 09:00

The resolution for this was to install these drivers/updates:

 

Intel Thunderbolt Controller Driver

Intel Thunderbolt Firmware Update

WD19 Series Firmware Update 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

 

April 28th, 2022 22:00

I have been unable to install the thunderbolt controller driver. I install the file and it aborts due to failure related to the MSI package. 

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