XPS 15–9570 won‘t start

Question

My XPS 15–9570 (bought it 15 months ago) just completely froze 2 hours ago (never happened before). After turning it off with the power button (nothing else worked) I couldn‘t turn it on again. I tried different things (screen test worked) but still no other reaction than the keypad lighting up and the front led light is blinking twice amber and four times white. Don‘t know what to do? I really need my laptop working again fast! Is their anything I can do? Do I still have warranty on this?

I’m really frustrated right now..

U2CAMEB4ME · Answer

Welcome to the Dell Community @Niko Alex

Re-seat the memory.

Table 1. Diagnostics.Light Pattern Problem description

2,1	CPU failure
2,2	System board: BIOS and ROM failure
2,3	No memory or RAM detected
2,4	Memory or RAM failure
2,5	Invalid memory installed
2,6	System board or chipset error
2,7	LCD failure
3,1	CMOS battery failure
3,2	PCI/video card failure
3,3	Recovery image not found
3,4	Recovery image found but invalid

XPS 15 Service Manual:

https://www.dell.com/support/manuals/us/en/04/xps-15-9570-laptop/xps-15-9570-service_manual/before-working-inside-your-computer?guid=guid-5d3b1051-9384-409a-8d5b-9b53bd496de8&lang=en-us

Best regards,

U2

Freya009 · Answer

No, the official warranty is for only 12 months and if you have bought the extended warranty than it might work in your favor.

XPS

XPS 15–9570 won‘t start

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