XPS 15 9750 Windows 11, Support Assist Installation failure

Hello everyone,

I recently tried to run a diagnostic on the support assist tool from Dell and had to install an update, that update failed and I rebooted my computer to try and fix it. It tried to install again and still failed.

I followed some routes to fully uninstall the support assist tool and try to install it again but when it attempts to do the initial installation, it fails again.

I've attempted to fully uninstall and install several times but it continues to fail on installation. Does anyone know how to fix this issue?

Thank you

Responses(2)

DELL-Cares

Moderator

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25.7K Posts

0

June 25th, 2022 06:00

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

DELL-Jesse L

Moderator

•

17K Posts

0

July 13th, 2022 04:00

Press the Windows Logo key + “R”

Type %programdata% and press Enter

Delete the following folders:
PCDr
PC-Doctor, Inc
SupportAssist
Press the Windows Logo key + “R”
Type %appdata% and press Enter
Delete the “PCDr” Folder
Go to the folder “C:\Program Files\Dell\”
Delete the following folders:
SupportAssistAgent
SupportAssist
Press the Windows Logo key + “R”
Type regedit and press Enter
In the Registry Editor Delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\PC-Doctor
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\PC-Doctor
HKEY_LOCAL_MACHINE\SOFTWARE\Dell\SupportAssistAgent
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Dell\SAA
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Assemblies\C

Program Files|Dell|SupportAssistAgent|bin|SupportAssistAgent.exe"

SupportAssistx64-2.2.0.253.msi from:

https://dell.to/3A7uKrG

13.Uninstall Support Assist

14.Install Support Assist from the Support Site

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