Unsolved
2 Posts
0
984
XPS 15 Black Screen with cursor after login. Windows 10
My dell xps 15 9570 (Windows 10) will boot to the login screen fine but the moment I login though, it goes to a black screen. The cursor still works and so does ctrl+alt+del. I've run the pre-boot diagnostics check and nothing was wrong.
edmus
1 Message
0
May 8th, 2022 11:00
I have the same problem. Is there a solution?
P_W
2 Posts
0
May 8th, 2022 20:00
I had to replace my hard drive and motherboard.
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
May 16th, 2022 09:00
edmus,
Following up to see if you had a chance to reset the operating system on the computer as per the Dell Agents request in the private messages>