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May 10th, 2020 02:00

XPS 7390 Stuck on Dell Logo waking up from Sleep

I purchased an XPS 7390 earlier this year, and it has an issue wherein it gets stuck on the Dell logo when it wakes up from sleep. There are NO issues when starting or restarting the laptop normally, only when it wakes up from sleep. 
I have tried disabling Fast Startup which has made no difference, and I've tried reverting to an earlier version of Intel Rapid Storage software (I don't recall which version sorry) but doing that only guarantees a BSOD on boot every time. 

I have tried reinstalling windows, and it made no difference.
At this stage, I dont know what else to try so any help would be greatly appreciated!
Thank you! 

9 Posts

May 10th, 2020 20:00

I am facing the same issue. Do let me know if you found any resolution for this.

Thanks!

June 7th, 2020 07:00

Same thing.. seems to be a recent problem. Maybe after some driver updates were rolled out.

June 7th, 2020 19:00

Fixed. Disable "sign of life" for the display in BIOS under POST.

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