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December 2nd, 2020 19:00

XPS 9310 Screen flickering, Bluetooth mouse issue & Lid making popping noise on wake up

I just got the XPS 13 9310 recently and I've been experiencing the issues in the title. The screen flicker happens a few times a day doing various tasks and sometimes it creates a screen full of lines. I tried turning off HDR and adaptive brightness, screen adaptive sync as well as updating the graphics driver, but nothing works.

The XPS also tends to make Bluetooth sleep after 1-2 seconds of mouse idling, so when I move the mouse, the mouse on the screen moves after a second delay. I tried all sorts of solutions on forums and the internet, nothing helped.

Lastly, my lid makes this popping noise on wake up from sleep. It ONLY happens when it is asleep. When it is hibernating or off it doesn't make any noise when opening the lid. I know this is not a speakers' issue because the sound came from the hinge (or the top center of the lid). 

Can anybody help me troubleshoot these issues? 
Thanks.

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March 1st, 2021 09:00

Update December 29, 2020 =
A DELL-Cares agent setup a system exchange.

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