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April 21st, 2023 10:00
XPS 9365 2-in-1 BIOS Recovery
XPS 13 9365 2-in-1
Current situation: I had a motherboard failure and am trying to get another motherboard to work. My 9365 does not boot and only starts to a Dell logo (there are no messages to press F2 or F12 and I am unable to boot from a USB key or access the BIOS).
When I follow the BIOS recovery instructions (https://www.dell.com/support/kbdoc/en-uk/000132453/how-to-recover-the-bios-on-a-dell-computer-or-tablet#faqs) with a FAT32 formatted USB 2.0 drive with a 8 GB partition, I will see the 3,4 light pattern indicating that the Recover image is found but invalid (I believe this is the image on the hard drive, not the USB drive). The screen only displays the Dell logo during this.
My question: is there a way to recover the BIOS or is the motherboard bad?
Thanks for your help!
ejn63
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April 21st, 2023 10:00
If it gets that far, I don't think a BIOS recovery is going to be possible (nor will it address the issue). Something else is wrong with the system -- could be a power fault, bad memory (which can't be removed or replaced), etc.
If you purchased the board to repair the system and the board doesn't POST, have it replaced or refunded.
ejn63
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April 21st, 2023 10:00
If you know the system was powered off during a failed firmware flash, it could be that.
If the system does get to the Dell logo at POST but halts, try removing the SSD and see if the system will complete POST. If the firmware is corrupt, the system usually won't get to a point where the logo will appear. A failed SSD can cause exactly the POST halt you're seeing.
Gregor_A
3 Posts
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April 21st, 2023 10:00
Thanks for you help!
Gregor_A
3 Posts
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April 21st, 2023 10:00
When I remove the SSD, it still only gets to the Dell logo. No errors or access to the BIOS.
Thanks.
Saltgrass
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April 22nd, 2023 03:00
If I understand correctly, you have already replaced the initial motherboard? Was the same thing happening with the first one? Did Dell do that for you?
A bad drive can keep the system from booting or even allowing you into the BIOS. Since you removed the drive, it should have cleared and allowed you into the Bios.
I usually don't wait for the Dell Logo before I start hitting the F2 key.