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October 7th, 2021 04:00
XPS 9510 Second m.2 SSD no longer recognized
Hey gang, I recently installed a Samsung 970 Pro into the second (left) m.2 ssd drive, initialized it and got it working no problem. From there whenever I would wake the computer up there would be a 50% chance the drive would not show up in explorer, usually a restart would fix that issue, but now the drive is no longer showing up at all and isn't recognized in BIOS either. Anyone have a solution to this? I'm on the road for work and don't have my tools handy to reseat it. Thoughts? Thanks in advance.
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DELL-Cares
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October 7th, 2021 16:00
Thank you! We have received the required details. The purchased warranty and our support only cover the hardware that we shipped. All we can do is recommend reseating the drive cabling and retest.