XPS 9570 GPU temp issue - how to deal with it?

For now I've received such a reploy from Support (after veeery long discusion). I hope this is not the end of the story.

Hi, 

I'm Tabassum, one of the Supervisors at Dell Social Media Support. Kiran brought this case to my attention. I've reviewed your journey with us and I apologize for the inconvenience you’ve experienced. 

First of all, thank you for your feedback. From my review, I see that you have a concern with BIOS limitation on temperature. I am raising this case with our technical steam further review. 

Having said that, your resolution expert will be in touch with you if they need to capture further details to put forward this request

Thanks for your time and patience.
 
Best regards, 
Dell Social Media Team

Hi,

We want to let you know that our Level 3 team is still working on your case and we will get back to you as soon as there is an update. Sorry for the delay. 

I've got a reply and I am saddened by Dell's attitude. I've always believed that Dell is distinguished by support and quality of workmanship. Here we can see the opposite - Dell pretends that there is no problem, despite the fact that it has been reported by many users (e.g. here).

Unfortunately, I really regret buying XPS, I also advise against such a purchase for people who are considering it. I also don't want to have anything to do with this brand anymore.

As a curiosity, one of the XPS users wrote to me privately (on another forum) how to change the temperature limits for GPU using an external tool. After that (and the purchase of a cooling pad), my XPS is doing great with the games I wanted (e.g. Cyberpunk). It just shows that Dell's support attitude is embarrassing (and that they deny reality).

Here is Dell answer:

Hi, 
We have reviewed this case with our team and this is working as intended. BIOS team is not planning on releasing a BIOS that sets throttling back to 78C. This was tested by the core team who stated that FPS looked normal and 3DMark11 scores passed our performance criteria for each.
Geoffrey

First on-topic, no, wasn't able to solve it. Just learned to live with it.

Second, other beautiful things I've learned to live with as an owner of this model:

- thin horizontal line on the screen that can only be see on white background;

- random fan usage, while system idle, all services and apps off;

- incompatibility with expensive Thunderbolt docking units with 4k output (all of those work perfectly with HP notebooks that are 1/3 of the Dell one).

Dell, never again.

Yeah you said it right. I too had 4 laptops at home including the Dell Inspiron (purchased February 2021) which I recently purchased. Other 3 laptops are of HP and none had any issues whatsoever.

These days Dell has degraded the quality so much. I don't know what to say. Dell never again.

turn off intel speedstep in bios

Hey I've got the same laptop had the same problem you need to take off the old thermal paste and apply new and clean the dirt from the fan intake and exhaust areas.. it wont be running that temp if it can dissipate more heat quicker u see where in at