XPS13 9360 keys not working well

Question

Hi,

Some keys on my laptop are difficult to use. I need to hit it very hard to make it work, or hold it for a second to work. I read from some other thread about swollen battery causing keyboard problem. I just changed a new battery, it is still the same.

I feel it may be driver or software issue. Does anyone know how to "reset" or upgrade keyboard driver or software?

Thanks,

XPS_Man · Answer

P.S. Looks a Hardware issue to me

But I am hoping that you are using stock image and have not made any changes to BIOS

machine had a known issues (I learned the hard way) where if you change SATA mode from RAID to anything else it gives Keyboard Lag.

Reboot to BIOS (F2) > Sata operation should be RAID if not you will have to change it to RAID and reinstall OS.

Lumi_D · Answer

Thanks for your reply. I checked BIOS. Sata operation was set to RAID.

XPS_Man · Answer

Than most probably a hardware issue ?? Test with an external Keyboard  Replacing Keyboard is would be your Next option

Lumi_D · Answer

External keyboard worked well. I rarely use laptop keyboard at home.

I suspect it's still related to the swollen battery I replaced. It's getting better since then. Maybe the keyboard was warped from the pressure of the battery and is recovering right now Thanks.

Bobblfreak · Answer

@Lumi_D​ Hey Lumi, i have the same problem here. Has the keyboard recovered fully? Just want to know, as I'm considering replacing my battery of my xps. Thanks in advance!

XPS

XPS13 9360 keys not working well

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