XPS

Last reply by 05-08-2021 Solved
Start a Discussion
2 Bronze
2 Bronze
5741

XPS9310 + D6000: DisplayLink crashes after recent driver updates

After recent updates to my XPS9310 (see below)...

KristinaS_0-1618473103775.png

D6000 DisplayLink driver crashes:

KristinaS_1-1618473199198.png

I've tried both DisplayLink drivers -- from Dell support website and from DisplayLink website -- but no luck:

  • DisplayLink-Driver-for-Dell-SuperSpeed-USB3-Universal_VHPDW_WIN_9.3.3324.0_10.2.3.EXE
  • DisplayLink USB Graphics Software for Windows 10.1 M0.exe
Any ideas or news on driver update?
 
Thanks.
Solutions (2)

Accepted Solutions
4748

I've managed to solve the issue by downgrading Intel video driver to 27.20.100.9316:
https://downloadcenter.intel.com/download/30266/Intel-Graphics-Windows-10-DCH-Drivers

View solution in original post

3316

The fix is simple and doesn't require rolling back the video driver,  at least not in my cases.
The issue LOGICALLY is display link.
Problem is it will not allow you to reinstall when this happens.
**Solution**
Uninstall both instances of the dock from device manager
You can now reinstall display link which resolves the issue.

It has always worked for me.  Good Luck. 

View solution in original post

Replies (20)
Moderator
Moderator
4764

 
 
 
 



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

4730

KristinaS,

 

Following up to see if reinstalling the driver and updating the firmware resolved the issue? Let us know.

 

 



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

4749

I've managed to solve the issue by downgrading Intel video driver to 27.20.100.9316:
https://downloadcenter.intel.com/download/30266/Intel-Graphics-Windows-10-DCH-Drivers

4663

Thanks a lot- you saved my weekend, kind of bad, that DELL is not in the position, to prevent such things - I tried during hours to repair etc. my new XPS13.... finaly, I found your advise - great

4615

Yes fixed for me as well. This driver was pushed by the Dell update system so they do have some responsibility to test it first, especially with their own hardware. Only a few weeks since they finally fixed the 9310 crashes coming out of sleep bug. 

2 Bronze
2 Bronze
1522

I experienced the exact same problem.  Rolling back the recent Intel UHD Graphics Driver update to version 27.20.100.9316 solved the problem for me too.

4485

Hello.

 

We will see about replicating this internally. Video driver version 27.20.100.9456 was the problem, correct? ^JKC


Social Media Support

#IWork4Dell
Find your Service Tag


If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

4449

Thank you so much for this. After trying everything from deleting Displaylink Driver, reinstalling, testing with other cables, wasted 1 hr with Dell support  just to be told that "we know this is a problem, the solution is to do a factory reset!!!!!!" Even after asking how about rolling back driver update they were adamant only Factory Resetting the laptop will fix it. but this worked like a charm!

2 Bronze
2 Bronze
1266

Worked for me too! thanks all, slightly annoying dell released an update that completely wrecked the dock. 

Latest Solutions
Top Contributor