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3 Posts

667

August 19th, 2020 05:00

XPS9370 USB-C stopped working with P2720CD Monitor and external SSD

Hey everyone

My XPS 9370 laptop is showing the following issues:

- When connecting a DELL P2720DC Screen with the provided USB-C to USB-C cable in any of the ports of my laptop, I get a no signal from USB-C message on the screen and no message. This still worked about 3 weeks ago.

- When connecting a Samsung T5 SSD via USB-C only the single port on the right side works.

- Charging still works on both left ports, luckliy.

-I've got a USB-C to HDMI cable that has always worked in the past, it doesn't work anymore on any port. I tested this on another screen as well.

- I've done a reinstall of Windows, ran the driver installation package from Dell Command Update and no more updated drivers seem to be available.

I've also run a diagnostics test, no errors reported.

Any suggestions?

2 Posts

October 16th, 2020 00:00

My 9370 is having the exact same issue. Both the USB C ports on the left sides could only use for charging. Even so, sometimes I see a yellow exclamation mark on the battery icon indicating insufficient power being delivered. Are laptop supposed to build to last for 1 year nowadays? 

2 Posts

December 24th, 2020 13:00

Any luck or update on this issue?

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