Xps 17 9700 Photoshop flickering

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Why does Dell ALWAY INSIST to clarify details in a private with people who post issues?!

I would prefere transparent and open discussion and not issue hiding.

Even more so since many people are affected.

@Artfrey I have been having the same issue with my XPS  17 9700 with GeForce 2060, and also tried everything suggested on the internet on the subject over the past few weeks. I recently decided to contact Dell customer support and I didn't get the solution I am looking for. After running a few automated tests, and not noticing anything abnormal, they say the problem must be coming from Photoshop but I have seen comments about the same problem appearing in other apps like Blender (but I don't use that one). They suggested reinstalling Windows all over again, but I just got all set with my things and my computer is brand new, so I'm having doubts about this solution solving anything.

If you ever happen to find a solution, I would be looking forward to hearing it. Thanks

In the Nvidia Control Panel:

Manage 3D Settings > Program Settings tab > Adobe Photoshop (photoshop.exe) from the dropdown (use the Add button to add it if it's not already there) > set OpenGL rendering GPU to GeForce GTX 1650 Ti > Restart Photoshop if you already have it open

Hi @AdrianG001 , thanks for the suggestion, I have tried setting my openGL rendering GPU to my more performing graphics card (in my case GeForce RTX 2060), and this has not worked for me.

I think its  problem with intel graphics. So Dell sent me to  myself, becuase they don`t want to do anything with that

I have the same issue with my XPS 17 9700 (i7-10875H, 2060 Max-Q, 64Gb DDR4). It's been a subtle flickering whenever I use Photoshop.

I do search around the forums from Nvidia to Dell, even Intel. They may point out there something not running proberly in the specific OEM drivers for Nvidia RTX 2060 Max-Q GPU. The workaround solution that I found is changing the GPU processing in the Graphic setting ( Start > Setting > Display > Graphics Settings > Graphics performance preference > Browse and add Photoshop application > Options > Power Saving). Photoshop will recognize the Intel UHD GPU in Performance.

It's not the best way to solve the problem and I feel so waste for the Nvidia GPU. Photoshop also run a subtle decreased in perfomance and it took a lot of DDR4 memory for intel UHD to run but it stops the flickering until there are a new driver from Dell or Nvidia to fix that specific issue. The results may be different because it depend on the CPU capability.

Dell and Nvidia should take this issue proberly because this XPS 17 9700 is not cheap in the laptop market, and custormer really don't like their investment come to a waste

Best regard.

Could you guys post a video of the flickering? Is only the brightness of the screen flickering or is the screen content graphically distorted?
Does the flickering happen only when connected to AC?

Here is a video I found on Youtube that shows the problem : https://www.youtube.com/watch?v=4NATaStBq-0&ab_channel=pwr24

As you can see it affects the image itself and the background of the Photoshop artwork window, but not the whole desktop nor the menus.

Edit : This happens whether it's connected or not to the AC

Hello,

Jsut wanted to follow-up. Did you get my last message?

"If you open Nvidia panel, is Photoshop properly assigned to the Nvidia card? ^JKC"

 I got exactly that same problem.

handheld screen record by phone 

it's easy to see in dark colors and grayscale

I temporarily select Intel UHD for Photoshop workload but it's not as good as Nvidia in processing power.

Several forums have reported the same issue, they told it happened by the GPU switching in Photoshop processing, and that switching controlled by GPU driver, and the driver for 2060 Max-Q not by Nvidia but by the laptop manufacturers. Even the newly updated driver from Nvidia does not have 2060 Max-Q GPU in the support list.

I also have a post to report the flickering issue and Dell supporter also send private messages but things keep going around without any helpful solution

The is issue is WHEN IT IS assigned to the Nvidia card. 

I have the same issue.... EVERYONE has the same issue....

Any solution to this. It is sold as a creators laptop and PS does not work properly. It is unusable. 
Even my transform handles don't show up until I pan the image. 

Dell Cares? 

same here :((
Dell support didn't help - they blame Windows and Nvidia

so the only way to disable flickering in Photoshop (and Blender) is to set graphic mode to Power Saving (Intel Graphics) which of course not exactly solution as reduce performance drastically 

Yeah, to my knowledge there is nothing to do about it.
I don't recommend switching the graphics card dedicated to PS. When I tried that at first I was losing access to some of the features in PS. Switching background of the photoshop window to a full black does not solve the problem, your artboard is still going to flicker but at least it doesn't flicker on the background so it's less annoying.