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June 2nd, 2026 03:00

Request for proof of purchase documentation for Order

Hi Dell Customer Care Team,

I am seeking support regarding my Dell laptop order.

The laptop was purchased using my own Dell account, my own email address, and paid for using my personal bank account. However, at the time of purchase/delivery, the recipient name was entered as my brother-in-law’s name because he was helping me receive the parcel on my behalf.

I am now preparing documentation for an insurance claim and need to provide proof that I am the actual purchaser and owner of this laptop.

I can provide supporting evidence if required, including my Dell account details, order confirmation emails, payment records, bank statement, and any other information needed for verification.

Could Dell please assist by providing one of the following documents if possible:

  1. A copy of the invoice showing my name and billing address; or
  2. An updated invoice with my name as the purchaser/billing contact, if this is allowed; or
  3. A proof of purchase / ownership confirmation letter stating that this order was made through my Dell account and paid by me; or
  4. Any official document Dell can provide to help confirm that I am the purchaser and owner of the laptop.

Thank you very much for your help. I would appreciate your guidance on what document Dell can provide for insurance purposes.

This conversation has been merged. Please refer the main conversation:

Request for proof of purchase documentation for Order

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June 2nd, 2026 13:36

Hey @gzy980714,

Thanks for reaching out to our Community Forum.

To resolve this inquiry, you will need to submit an ownership transfer from your brother-in-law to yourself using the attached form. Once this is completed, you should be able to obtain the requested information.

You can begin the transfer process using the following link:
Ownership Transfer | Dell US

Best,
Alex S.

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