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Chlads

updated

6 years ago

C

Chlads

2 Posts

0

968

September 14th, 2020 09:00

AW3420DW, power button stuck

Hi,

My AW3420DW monitor will no longer switch off. The power button doesn't click if I press it and if I unplug and plug it back in again it's still on (thankfully). Is there some locking feature on the power button that I've discovered but can't undo (instructions needed) or is my unit faulty?

Thanks

  • 661

    1

    Posted March 5th, 2021 00:00

    I've got the same issue. Any solutions?

  • Chlads

    2 Posts

    642

    0

    Posted March 5th, 2021 07:00

    Hi

    Oddly enough when support asked me to take photos of the monitor so they could see there was no damage to the case it popped back out again so I let them close the ticket after it worked ok for a few days.

    It did happen one more a week or two later but it hasn't done it since. Seemed to be stuck under the case so if I lightly pressed/pulled around the little bit of the monitor frame at the front of the monitor in front of the power button I heard it click out again.

    Not had the issue since and I use the computer daily so not been back to support.

    hope this helps!

  • GAMERpro

    1 Message

    543

    0

    Posted July 9th, 2021 18:00

    Have you figured out a solution by any chance?