Alineware M18 R1 Unknowd or reported problems

I was eager to try once again a. ew experience with a new purchase of a well disputed subject - a notebook made for replacing the desktop.

Becasue I‘m not really a gamer I purchased one in Austria. Becuase Dell provided me with wrong DHL tracking numbers - even DHL told me that the numbers are invalid I was charged by dell with around 200€ for calling them (even that I was put on hold for around 30m without any human contact.

After opening several cases I was informed that the shipping is on on time and eventualy came late.

After receiving of the package I realize that the box was crushed but unfortunately the notebook survived. The unpacking experience was the wort I had ever experienced.

The notebook started and I immigrated realized that the Display is of poor quality or broken.

After contacting the Dell website I was informed that I am unable to return the device because I have Premium Support and this is for Business so I am not allowed to retun it becuase they are right and I am wrong.

What should I do ? 

Any suggestions?

some issues that I faced during my brief Alienware experience :

I am unable to use my Dell monitor because it has Power so I need to remove it after the reboot of the system

No HDR for a 3500€ device

No customer care - each time the problem was closed by Dell without a real resolution and no way how to append it - if you need another one we will close it the next day and forget about it as it is already closed!