Help

Start a discussion
UNSOLVED

Teo413

updated

8 years ago

T

Teo413

8 Posts

0

10988

April 14th, 2019 23:00

15 R?, fresh Windows install, missing drivers

Hey all,

So i collected a lovely PNP_detection_fatal_error BsOD and a few others which i cleared
However, the PNP beat me and i did a clean install of windows.
Now im missing a couple of drivers;

1. PCI Data Acquisition and Signal Processing Controller
Problem Code: 0000001C
No compatible drivers: C0000490
Device PCI
\VEN_8086&DEV_0C03&SUBSYS_06851028&REV_06\3&11583659&0&20 requires further installation

2 x Unknown devices

1. ACPI\CPL00002\2&DABA3FF&0
HWIDs: ACPI\VEN_CPL&DEV_0002 ACPI\CPL0002
No compatible drivers: C0000490
Problem Code: 0000001C

2. ACPI\KIOX0095\1
HWID: ACPI\VEN_KIOX&DEV_0095
No compatible drivers: C0000490
Install error: E0000228
Problem Code: 0000001C

What drivers are these?

Running Windows 10 64 Bit

  • AR

    Alienware - Rodrigo

    9 Technologist

    •

    4398 Posts

    9701

    0

    Posted April 15th, 2019 21:00

    Hi, 

    Try downloading and installing the drivers below.

    Intel HM87 Chipset Driver

    Killer Wireless-AC 1535 iBluetooth Driver

    Please consider these drivers are for the Alienware 15 (first revision). If you have another revision of the Alienware 15, please confirm so we can look into it. 
     
  • T

    Teo413

    8 Posts

    9569

    0

    Posted May 4th, 2019 22:00

    Thanks Rodrigo - the computer only states - Alienware 15 - no details on revision.
    Intel Core i7 - 4720HQ
    NVIDIA: 970M
    Motherboard: Alienware Alienware 15
    Those links were great, but were from Windows 7 or 8.1 - im running Windows 10 64.

    Dell support assist recommends the thermal framework for download - but this is for win7 or 8.1...

    This package provides the driver for Intel Dynamic Platform & Thermal Framework and is supported on Alienware 13/15/17 running the following Windows Operating Systems: Windows 7 and Windows 8.1. Version: 8.0.10100.71 Category: Chipset Release Date: Thursday, January 08, 2015 Last Updated: Wednesday, January 23, 2019 Importance: Recommended File Format: Update Package for Microsoft® Windows® File Name: Chipset_Driver_V42WJ_WN_8.0.10100.71_A00.EXE File Size: 22.09 MB

  • S

    SunnyJay

    2 Posts

    8204

    0

    Posted December 5th, 2019 14:00

    Caused Windows 10 on Alienware to not boot up anymore. Will boot up blue screening everytime after the thermal driver. Had to reset computer to fix issue, now back to square one.

  • W

    Whatshertoes

    2 Posts

    8046

    0

    Posted December 22nd, 2019 15:00

    Hi There I am on the exact same machine having the exact same issues and so far have only resolved ONE unknown device. Here is that solution:
    https://www.dell.com/community/Alienware-General-Read-Only/Unknown-Device-ACPI-CPL0002-2-DABA3FF-2/m-p/5562868#M64787

    I too has a BSOD with the Intel Thermal driver and had to reset windows, then the second time the wireless card stopped working after i used the dell auto update on the web and installed the 2 "recommended" drivers so be careful! 

Dell Support Resources

Latest Solutions

View More