SilverEve

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6 years ago

S

SilverEve

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July 20th, 2020 22:00

17 R5, left chassis light problem

Hello, I recently noticed that one of my FX lights that are on my Alienware 17 R5 is always on even if I tell it to go dark. It turns a dark blue color on my left Chassis and I have no idea what to do help please?

  • A51-06

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    Posted July 22nd, 2020 11:00

    I think the display needs to be reconnected because of the cables that provide power and led control to the TRON lights.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • A51-06

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    Posted July 21st, 2020 10:00

    Command center reinstall and check if that works.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • SilverEve

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    Posted July 21st, 2020 14:00

    I tried it it's still giving me that dark blue on the left chassis.

  • A51-06

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    Posted July 21st, 2020 16:00

    CMOS Battery reset? Disconnect it from the system and check if that works.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • SilverEve

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    Posted July 21st, 2020 18:00

    CMOS?
  • A51-06

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    Posted July 21st, 2020 20:00

    Complementary metal oxide something.

    it supposed to keep your BIOS configurations in case the laptop dies out of nowhere.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • SilverEve

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    Posted July 22nd, 2020 07:00

    Okay it's not the software it's the hardware. Someone from Dell came in to replace my battery and I believe they touched the chassis light. Cause I just factory reset the computer.

  • SilverEve

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    Posted July 22nd, 2020 11:00

    Is it where the power button is or is it elsewhere because the part that glows isn't on the lid. It's where the keyboard is.

  • SilverEve

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    Posted July 22nd, 2020 11:00

    Not that I know of I had it on my lap the other time and I put FX to go dark and it glowed dark blue.

  • A51-06

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    Posted July 22nd, 2020 11:00

    Maybe the ground is causing it to stay the same color?


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!