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July 20th, 2020 22:00
17 R5, left chassis light problem
Hello, I recently noticed that one of my FX lights that are on my Alienware 17 R5 is always on even if I tell it to go dark. It turns a dark blue color on my left Chassis and I have no idea what to do help please?
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A51-06
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July 22nd, 2020 11:00
I think the display needs to be reconnected because of the cables that provide power and led control to the TRON lights.
A51-06
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July 21st, 2020 10:00
Command center reinstall and check if that works.
SilverEve
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July 21st, 2020 14:00
I tried it it's still giving me that dark blue on the left chassis.
A51-06
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July 21st, 2020 16:00
CMOS Battery reset? Disconnect it from the system and check if that works.
SilverEve
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July 21st, 2020 18:00
A51-06
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July 21st, 2020 20:00
Complementary metal oxide something.
it supposed to keep your BIOS configurations in case the laptop dies out of nowhere.
SilverEve
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July 22nd, 2020 07:00
Okay it's not the software it's the hardware. Someone from Dell came in to replace my battery and I believe they touched the chassis light. Cause I just factory reset the computer.
SilverEve
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July 22nd, 2020 11:00
Is it where the power button is or is it elsewhere because the part that glows isn't on the lid. It's where the keyboard is.
SilverEve
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July 22nd, 2020 11:00
Not that I know of I had it on my lap the other time and I put FX to go dark and it glowed dark blue.
A51-06
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July 22nd, 2020 11:00
Maybe the ground is causing it to stay the same color?
A51-06
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July 22nd, 2020 11:00
It's in the rear io section of the laptop but I'd call a dell certified technician to do work on your laptop.
SilverEve
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July 22nd, 2020 20:00
I'll get it fixed the next time something breaks. But now i have a new problem. My fusion for Temperature and Overclock are not loading.....
A51-06
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July 22nd, 2020 21:00
Update it to its latest version and try reinstalling it in safe mode.
SilverEve
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July 22nd, 2020 21:00
It's on the latest version but how do I reinstall it on safe mode?
A51-06
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July 23rd, 2020 07:00
Hold the shift button and click the restart button on the windows.
https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode