I have problems with my order to change equipment with an international guarantee to Venezuela. I had problems (mother card) with my Alienware M15 R4 since mid-April, after reporting them to the technician assigned to me and sending all the tests that were requested of me, the solution was found to change the equipment for a similar one or of better benefits. The laptop was purchased directly from Dell USA, the technician on duty suggested I make the change to Dell Venezuela (country where I currently live) after being approved, they gave me a choice and I accepted an Alienware X15 R2. I was assigned a new technician who does not answer my messages via email, I have reported on more than a couple of occasions that I do not know the current status of my order, the website does not update daily, the dates go by and it is delayed, it freezes the state or simply open a new order without prior notice with more waiting days. He has been reporting the case for 187 days and to this day I still do not know if they will make the change or if they will continue to delay it (without prior notice or inventing any excuse) until the warranty period expires in March 2023. I need answers and solutions, there are too many months waiting. What lousy service.