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OminousPotato
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1 Message
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1914
October 23rd, 2021 14:00
m15 R4, keyboard failure
I bought an Alienware m15 R4 for college. Two days after receiving, the keyboard became non-functional. No lights - no response. Laptop works with an external keyboard. That was July 21. Dell diagnosed and confirmed it was a hardware issue and replace the laptop. Kudos for customer support. Now just 2 months later the same issue. New laptop has a dead keyboard, again! Ready to give this lemon back to Dell and get another laptop.
Anyone else had this issue?
DELL-Cares
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Posted October 24th, 2021 08:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceI recommend since you can get an external keyboard working to boot into ePSA test mode via pressing F12 when restarting to boot into the Test enviorment and see if anythings wrong. Does the keyboard light up or even work when entering the BIOS?
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Streamside
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Posted April 30th, 2022 14:00
i replied to wrong thread
Jesse L (retired)
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Posted May 4th, 2022 05:00
Streamside,
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Jesse L (retired)