Hello!

I have unboxed and started setting up the m15 R5 yesterday and everything was going smoothly, including BIOS update, Alienware update app and whatnot. The moment AWCC gets updated to 5.3.2.0 (A00) and the AWCC components with it, my keyboard light and everything that is controlled by AWCC is gone?

Now I have been trying to get it fixed following various methods starting with Alienware's own YT videos on how to uninstall and reinstall the software properly, downgrading to 5.2.115.0 and so on, To no avail. I also tried reinstalling AWCC from Dell and then from Windows app store but have got only two scenarios - 

1. If I install AWCC from Dell and it download AWCC components then it won't run at all saying "Service Running Required" and gets stuck at dotty circles forever. 

2. If I install AWCC from Windows app store it will not enable AlienFX tab after everything is completed. 

What can I do to solve it? Dell chat does not help at all. Thanks for reading and any input.