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Hello everyone,  my name is Marco P. 3 months ago I bought an Alienware m18, which with the fees we paid 4700 dollars and it came with a defect. Every 1 minute the blue screen notebook and unfortunately Dell's support and RMA is very bad.

We have already spent 9 hours on calls, more than 60 emails sent and it seems that support is trying to overcome our fatigue. They said to format it and we did that. Then we used the PC for 6 days and the problem returned. They ordered it to be formatted using Dell software, we did that in 6 days and the problem returned. So they said to format via pen drive, we did this together with Dell support and the problem returned after 6 days. At this point, Dell support wants a technician to come to the house to change the SSD, because they want to see if this solves the problem. In other words, the chance of it being the SSD is very low, but they don't want to change more parts to save money, so they will change the part, make me use the notebook and there is a good chance that after 6 days the problem will return.

I don't think this is a fair experience for a high end customer like Alienware. This message will be my last attempt at a solution. I hope you understand the situation and provide an RMA that change the notebook. Dell does not want to return my money or change the notebook. We are almost 3 months trying get our money or a new notebook, but dell doesn’t care. My support is the premium.