Hi,

Please use the following workaround to add the games:

1. Open Alienware Command Center.
2. Click "Add Title" on the Library page.
3. Click "Browse", then select the installed game path.
4. Click "Open", wait a few seconds, and refresh the Library page.
   
   

Important: Please let us know if this workaround is helpful or if the issue persists. 

Steps to Ensure Your Games are Detected in Alienware Command Center (AWCC):

1. Select "No beta chosen":
   Open Steam, go to the Steam Settings > Interface, and ensure that "No beta chosen" is selected in the Client Beta Participation settings.

2. Restart Steam:
   After confirming the beta settings, restart the Steam client.

3. Restart Your System:
   For the changes to fully take effect, restart your computer.

4. Check AWCC:
   Once your system is back up, open Alienware Command Center (AWCC) and your games should now be detected.

I have the same problem. I installed the last version of awcc. I tried the two solutions and not had sucess. Its frustating!!!!!

@PauloHiram​ I have the same issue, I even got help from dell customer service and tried to do all the steps they  gave, none of it works. I think it needs a clean install of OS

@Cyrus021​ or remove comand centee. Works. I did it!

It’s a shame. I live in Brasil. And this notebook alienware is very expensive. Dell would deliver best softwares

Hi all,

Have you tried this workaround?

https://www.dell.com/community/en/conversations/alienware/m18-r2-awgamelibraryucsubagentexe-system-error/66a9014f8fef14692954e192?commentId=66cdd4b79c2c95131fcb30b6

Just for clarification, this didn't affect playing any of your games, right? I would hate for this to be a fatal AWCC bug.

Same is happening here. Alienware M16 R2. Never happened before, I have the machine since May. What is going on?

PS - The chosen answer above did not work at all.