Hi there,

 

My brand new Alienware M17R4 laptop has several freezes recently. As you can see in picture I have taken from one of the occasion, I was just using laptop's normal function and screen freezes. At first I could not click on anything, then I lost control of my mouse and had to press power key to hard restart.

I had also had issue with unboxing the laptop when I first got it. It stuck at the Cortana welcoming screen. I also had to do a hard restart before being able to start the laptop properly for the first time.

Is there a way to troubleshoot the issue? I suspect the laptop itself has got some hardware problem, given I have left all setting in default from the very beginning. 

 

Thank you