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0
Posted January 25th, 2020 20:00
Anyone?
1248
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Posted January 26th, 2020 17:00
It's probably best to contact Dell Technical Support in the link below and request how long it will be to replace the new battery.
Contact Information | Dell US
https://www.dell.com/support/contents/us/en/04/category/Contact-Information
Or....
Live Chat with a Dell Expert | Dell United States
991
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Posted January 29th, 2020 13:00
One year based on the email exchange I had with premium technical support. Interestingly enough, when I asked them where I could PURCHASE a replacement battery, they told me I had to contact (and I quote) “In order to resolve your inquiry we have a specialized department for out of scope support, you can reach out to our Out of Process Department (this is a fee based support) at xxxxxxxxx”
1995
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Posted January 30th, 2020 10:00
Any update SIDNETN? You were able to contact Dell Technical Support ?
1990
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Posted January 30th, 2020 11:00
ot yet, Dell Rep was adament it was 90 days only, this will be the third battery when changed, plus the original Originally purchased march 2016, conclusion, Dell Battreies are RUBBISH!
Further to that Dell hasn't any New batteries for my Laptop, & Tech told me the replacements were Re-Furbs, that applied to the previous replacement, which was news to me.
Prior to the Alienware I had a Sony, original battery was still going, albeit with a reduced capacity after 4 years!
Dell T&C
5. Repair or Replacement – Dell Product Warranty5.1 You have statutory rights in relation to the Products sold to you. For example, Products sold to you shall be of satisfactory quality and conform totheir Product Description. Those rights are not affected by this Dell Product warranty.5.2 Dell warrants that Dell Product shall: (i) conform to its Product Description, (ii) be free from material defects for a period of one year from date ofdelivery, and (iii) that Dell branded spare parts shall be free from defects for 90 days from the date of delivery or for the remainder of the applicableServices (Basic Warranty) or statutory warranty period, if longer.5.3 Under the Basic Warranty, subject to clauses 5.3.1 – 5.3.4 inclusive and clause 5.4 below, Dell shall repair or replace the Dell Product if it develops amaterial fault in the period of one year from date of delivery, on condition that:5.3.1 the Dell Product has only been subject to normal use in a domestic, non commercial, non research environment in a manner which is consistentwith the specification, functionality and service standards described in the Dell Product Description,5.3.2 reasonable care has been taken of the Dell Product, and it has only been subjected to reasonable wear and tear;5.3.2 the fault has not been caused or contributed to by willfully or negligently caused damage, or any accident, or being in environmental conditionsharmful to the Dell Product, or by third party software or hardware, which has not been supplied by Dell, loaded onto or connected to the DellProduct;5.3.4 the part which develops the fault has not been previously modified or repaired by any third party.5.4 Dell’s obligation to repair or replace under clause 5.3 above does not apply to:5.4.1 consumable components (for example, toner in printer cartridges);5.4.2 parts which are not critical to Product function, or5.4.3 cosmetic features of the Product.5.5 In relation to many Dell Products, you can purchase extended warranties from Dell which last beyond the Basic Warranty term. However, theseare not available in respect of Notebook batteries (which have a maximum one-year warranty unless a shorter period is stated in any applicable BasicWarranty or Product Description.5.6 Dell will repair Dell Product using parts which are new, or equivalent to new in accordance with industry standards and practice, and which willwork for at least the remainder of the Basic Warranty period1981
1
Posted January 30th, 2020 13:00
Ordered a new (refurbished) battery in the meantime, & contacted another Dell rep with a query.
Alienware 17 R3 battery = GBP 55.88
1943
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Posted February 2nd, 2020 09:00
In the old days, Dell would have given you a brand new battery for free with hardly any questions to be answers, now it's a different time, Dell goes a different way in handling battery replacement for customer with warranty. I'm hoping Dell will resolved this issue with the battery to your satisfaction. If Dell doesn't resolved it then I suggest you file an report in the link below.
Report an Unresolved Issue | Dell US
https://www.dell.com/support/incidents-online/us/en/4/email/unresolved
By the way, thanks for all the updates.
1932
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Posted February 2nd, 2020 14:00
The first battery I had replaced lasted about 13 months, then I was met with the catastrophic battery message when it totally failed, I contacted Dell, who in all fairness gave me a discount on the next battery replacement, this was because it had failed just outside of the 12 months warranty period
Now I'm told the warranty is 90 days
Previously I was told it wasn't a user replacement part & so had to have a Tech fit it in my home, my recent contact told me I could simply order the battery, when they are only lasting a year it's not an insubstantial sum, to have it fitted.
Many thanks for that link that will be useful to follow up on.
1924
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Posted February 2nd, 2020 18:00
Just had a screen message as shown in the attached pic, this isn't from my laptop, but the message is exactly the same as now & on two previous times.
crimsom
9 Technologist
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6114 Posts
1650
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Posted December 8th, 2020 20:00
Hi @hydrotx we went to the Alienware Battery & Adapter Selector and there are no Dell replacement Lithium-ion batteries. Then went to the Dell Notebook Battery Warranty Support and this explains how the Battery Warranty Replacement process works (one year Standard, three year Optional), not to be confused with a perception that an individual consumable battery has a life warranty.
On a general note: high energy density Lithium-ion batteries are a passing inconvenience, to be tolerated while consumers wait for the next generation battery (power cell...?) to make an appearance, and more efficient CPUs, etc. that are eventually specifically designed for very thin and low temperature laptops.
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