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15 years ago

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July 28th, 2011 08:00

Cannot re-IP SPA

We have a CX3-40 and we cannot IP the first SPA. During a re-IP using clariion_mgmt, the script failed. SPA rebooted but came back up without an IP. Whenever we go into SPB via Navisphere and attempt to change the IP it always comes back blank, even after reboots. It seems as if SPA will not hold an IP address.

Thanks,
Poor Non-Profit

  • 320

    0

    Posted July 28th, 2011 14:00

    We have opened one as we have never been able to successfully get the SPs IP'd properly. Within the Celerra Manager it shows unmanaged for the IP field. The exact error was that it couldn't add a public address via proxy arp. I found that we were trying to use an IP that didn't exist on the same subnet as the CS management IP. Once I actually used clariion_mgmt and set spa and spb to the same subnet it attempted to work, rebooting SPA and then hanging on starting the Celerra Software on the SPA, at that point it never recovered and we have since not been able to re-IP it via the Navisphere. Even across reboots the SPA comes back up without an IP address.

    Thanks for your quick responses though.

  • dynamox

    11 Legend

    20419 Posts

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    320

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    Posted July 28th, 2011 14:00

    have you tried to connect to the SP via service port and see what it looks like in Navisphere ?

  • Rainer_EMC

    6 Operator

    8645 Posts

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    Posted July 28th, 2011 14:00

    well - just the information that the skript failed doesnt help much

    typically you would take a look at the exact error why clariion_mgmt is failing and see if its in the knowledgebase.

    Also take a look using naviseccli what its actually configured right now.

    If not - then open a service request.

    Rainer

  • 320

    0

    Posted July 28th, 2011 14:00

    Sorry it is a Celerra NS-40...

  • Rainer_EMC

    6 Operator

    8645 Posts

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    Posted July 28th, 2011 14:00

    I dont understand what product you actually have.

    If its a CX3-40 (just a Clariion) then clariion_mgmt isnt used

    Rainer

  • Rainer_EMC

    6 Operator

    8645 Posts

    320

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    Posted July 28th, 2011 15:00

    You can look via NaviSphere but please don’t try to change it

    The whole concept on a NS Integrated depends on the exact setup on both sides – just changing the Clariion side gets you into trouble.

    If it was never setup correctly then its no wonder clariion_mgmt doesn’t work.

    Just work with support – they are able to manually configure it – tell them to look at emc176667 or emc239073

    Rainer

  • 320

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    Posted July 28th, 2011 15:00

    Definitely. In the Navisphere the Network tab is all blank. When I click on the Network tab it takes quite a while for it to pop up ~2 mins. Once the network tab is displayed the IP and DNS name are blank, when I add them in and click Apply, then OK and then re-open the properties I go through the same motions again. The Network tab takes a while to load and then the settings are once again blank. I have a feeling something was changed within the XP system that is the underlying OS of the SPs.