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VZier

updated

4 years ago

V

VZier

1 Rookie

1 Message

0

878

March 26th, 2022 12:00

My laptop won’t launch

My laptop is been trying to open for 4 hours. I have shut it off 3 times and it never finishes opening

  • DELL-Cares

    Moderator

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    Posted March 26th, 2022 12:00

    Hello, We see you are looking for assistance. If you need our help, you can start a Private message with us and we will be happy to assist you.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice

  • ejn63

    12 Elder

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    Posted March 27th, 2022 05:00

    Press F12 a few times and boot to the Dell diagnostics.  Run a full system test.

     

  • U2CAMEB4ME

    6 Operator

    6245 Posts

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    Posted March 27th, 2022 06:00

    @ejn63 

    Chrome Books have no "F" keys.

    Welcome to the Dell Community @VZier 

    Have you tried to reset the OS???

    https://chrome.google.com/webstore/detail/chromebook-recovery-utili/pocpnlppkickgojjlmhdmidojbmbodfm...

    Insert the USB drive you created.

    Hold "esc" and " reset".

    U2CAMEB4ME_0-1648386989672.png

     

    Then power-on.

    The USB drive must be in a specific USB slot.

    If you have 2 you may need to try the other???

    Best regards,

    U2

  • AdrianG001

    6 Operator

    3958 Posts

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    Posted March 28th, 2022 03:00

    Press and hold the power button for 15 to 20 seconds to drain residual power. Connect the AC adapter or power cable and the battery (for Dell laptops). If your Dell computer can turn on but is unable to boot into Windows, identify the symptoms and follow the appropriate troubleshooting guide.

  • U2CAMEB4ME

    6 Operator

    6245 Posts

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    Posted March 28th, 2022 03:00

    @AdrianG001 

    Windows???

    Only a few ChromeBooks can even run Windows.

    They run Chrome, hence the name "ChromeBook".

    Best regards,

    U2