UNSOLVED
Scv3020 os corrupted
Hello every one,
i have problem with my scv3020 after power cut and main server was down
now i trying to add the san but not discovered.
i connect the console cBle and login to com4 and com6 and need help. Com4 always give me the logs and finally request credentials but i font know.com6 /var/home snd i dont know what shuld put -my main request if wen can reset to factory and how we can revuild new os
0
0
Posted December 10th, 2025 14:23
My dell storage not running after reboot
0
0
Posted December 10th, 2025 14:24
Hi,
Do you have any screenshot that you can let us see to identify what is the error that you are facing.
Can you take a picture of the console cable that you have?
0
0
Posted December 10th, 2025 14:29
I see com4 6 8 10 once i connect my console
0
0
Posted December 10th, 2025 15:11
This appear once i turned on my san
0
0
Posted December 10th, 2025 15:45
Hello,
A review of your attachments show Observed Boot Log Details
- The SCv3020 controller boots into u-boot, loads a SuperH Linux Kernel Image (gzip compressed).
- Kernel decompresses successfully, but then:
- mmc1: error -22 whilst initialising SDIO card
- systemd[1]: Failed to insert 'autofs4'
- Multiple errors indicate MMC/SD card initialization failure.
- Ends in a shell prompt: /home/root #
- iDRAC syslog restart message appears: idrac8 syslogd 1.4.2: restart.
This suggests the embedded OS cannot mount its root filesystem (likely stored on internal flash/MMC), leaving the controller in a degraded state.
Why SAN is not discovered
The Storage Center OS did not fully boot, so the controller cannot join the cluster or present volumes. COM4 shows boot logs; COM6 gives you a shell but without full OS services.
Next Best Steps
Contact Support directly
Do NOT attempt manual Linux repair. SC Series controllers use a Dell-customized OS image. Manual changes can invalidate support.
Stop login attempts. The prompt you see is not the standard SCOS CLI; it’s a Linux shell for diagnostics only. Normal admin credentials will fail
Factory Reset / OS Rebuild
Dell does not provide public ISO or OS images for SCv3020. Reinstallation requires:
- Dell Storage Center Recovery Tool (internal use by Dell Support).
- Access to the correct SCOS build for your array.
- Controller serial number and service tag validation.
Recommendation to Contact Support directly and Open a Dell Support case and request:
- Controller recovery / OS reinstall using SCOS recovery media.
- Provide console logs and confirm both controllers’ state.
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!
DELL-Joey C
Moderator
•
4170 Posts
•
20965 Points
0
0
Posted December 10th, 2025 07:42
Hi,
Do you have any screenshot that you can let us see to identify what is the error that you are facing.
Can you take a picture of the console cable that you have?
DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’ if I did.