UNSOLVED
Customer Service non-existent
Placed an order Feb 8 2024. Did not receive confirmation. I do not receive and email from Dell indicating an issue with the order. Today, Feb 14, went to check status and order is on hold with a note to contact customer support. Call the number on the page: 866-350-3355. They tell me I have a business account and transfer me to another person. That person gives me another number to call to "fix" the issue: 877-289-3355. Call the number and there is no option that applies so I select to speak with an agent. The automated attendant tells me to log online to Customer Support and disconnects the call. This is my second order with the same situation. I NEED TO SPEAK WITH A PERSON WHO CAN HELP WITH MY ORDERS.
DELL-Cares
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Posted February 14th, 2024 20:55
Hi,
Thank you for contacting Dell.
We apologize for the inconvenience this may have caused to you.
We'll surely check this for you. We will send you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.
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