Hi,

I'm from Turkey and having really serious problem about Dell Support and Dell Prosupport. We decided to cahnge our datacenter network and bought about 6 PE rack servers, PC switches and about 30 HDD for servers. One of the HDD is labled with little yellow sticker and not working also one of the dvd-rom. It's a simple problem. When you call support, they send you new hdd and dvd-rom. But what if you cannot connect to support service? Here is our story :

Last 2 days, I called all numbers that i found. First +90216 5708754 Dell support. They told me that they cannot support for PE servers because it's FORBIDDEN by dell. They can only help about laptops and desktops. Then I called +90216 5708755 call center for ProSupport , they are based on Atina, also same answer :) and transfered me to Ireland base call center. I told my problem in English after after they transfered to Atina based +90216 5708755. What a beautiful circle isnt it? This circle continued about 8 times.

Then I called 00800 353 90012 but couldnt connect, also 00800 353 90002. Distributor says; DELL call center provider having some changes in their network. What a lovely news :) I also called Dell Turkey Office but they didnt help. I also filled support form from dell site, no answer yet. I also called distributor several and several times, no luck.  Can someone told me that whom i could talk about this :)

Now all servers are in our office. What if any problem occurs while they're running in our datacenter ? "NBD ProSupport For IT On-Site" that we have for servers. But for 2 days I couldnt told someone about this problem. I'm still trying without hope.