Dear Dell,

I purchased a new Alienware laptop on July 9th. I had issues with shipping and received it a little late and then after receiving my $1500 laptop, it was freezing up immediately on first use. Dell tech support diagnosed a bad hard drive, and a manager who I was working with on the shipping issue promised me a replacement computer in email and gave me an order # for the replacement. It was in production and then about a week ago that order was cancelled and since then, no one involved in this replacement, will answer any of my inquiries on where my replacement is. I have been charged for the computer and I still do not have a working computer, and it has been just shy of a month!!!! This is horrible and a complete disregard for your customers! I want to know where my replacement computer is, this was promised in writing and I even bought the extra replacement warranty. 

Thanks

Dustin Bowers