I placed an order on a three hour special for a XPS system on Cyber Monday.  Later that evening the same system became available at a better price.  I tried to call to get the order modified (or cancelled and resubmitted).  I was told the office was closed.  I was told to call back the next day.  The next day I was switched back and forth between departments (in some cases between the same departments) all day long.  I can't modify the order.  I can't cancel the order.  I have been put on hold 10 times.  I have spoken to at least seven people.  I have five different phone numbers that I was given.  This is horrible.  I am going to try to get my order cancelled.  It not, I likely will just return the unit, I am so frustrated with this company.