So I have been going back and forth with Dell for over a week now trying to get this order put through with no avail. I can't even move forward if I want to. Here is the story:

- Put the order through (Dell website) on my card 

- Got declined by the bank initially for fraud alert due to the amount so I immediately call them and let them know it was me and to let it through.

- Dell tried again automatically the next day and it showed up as having gone through in my account. Few hours later the charge was taken back. Called my bank again they said they did not do that and that they don't know why the charge was taken back by Dell.

- Chat with a dell person and they told me I missed a verification phone call??? I didn't even have a missed call. The number on the order was correct too. I told them to put the order through again and my bank said it was good to go. They put it through again, the charge showed up successfully from Dell. Few days later it was cancelled again and the charge was taken away. I know the address, etc is good because the charge was successfully put through but just taken back days later.

- Chat with Dell once again and they told me to call support. I called (DURING business hours) and was given an automated message saying they were closed and to call during business hours. Opened another chat and they gave me the number for the verification department. I called them and they gave me a different reason as to why it was cancelled. They told me I missed a verification email because there was an issue with my email address and their email bounced back? Which doesn't make sense because I received all the other emails from placing my order on that email just fine as well as from another support person. They told me to call another department to have it changed. Called that department and they told me they couldn't because my account is on hold and to call verification.

- Being that I was getting nowhere with phone support I opened another chat. I told them everything that happened and they told me they would have a supervisor call me. Never got a call.

- Few more chats and calls got me nowhere. I keep getting told to call numbers despite telling them that I have already talked to them and I just keep getting nowhere and a different story every time. I also check in with my bank every day and they keep telling me its good to go the charges went through they just got taken back.

- Chat with someone again they told me to call verification so I gave it another shot. Was on hold for over an hour so I opened another chat. Told them what is happening about being sent back and forth, account being on hold, and that I am currently on hold (for over an hour) with verification. The response? "Sorry please call the verification department."

This is a straight up nightmare at this point. I cant just let it go either because now my bank is telling me there is a charge from Dell that is on hold for some reason but it is on Dells end. My bank already gave the thumbs up multiple times. I don't even know who to call or chat with at this point. Chat tells me to call no matter what I tell them and when I call I get different stories and transferred around. This is insane.