I have placed two orders with Dell with estimated delivery dates of 10/12 and 10/13. They are still "Processing". Can anyone tell me why it is taking so long?

I have contacted Order support and they are no help. They just tell me that I need to get in touch with the Verification department at 1-866-383-4713. I speak with the verification department and they say that everything looks fine and won't tell me whats going on.

It would be nice if someone at Dell can tell me what is going on and let me know when they will ship the orders out.