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Srikar Sammeta
17 Posts
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1576
February 28th, 2021 10:00
Please Help ME !!!!
I Recently bought a DELL INSPIRON 3501 directly from the dell store near me, on the DAY 1 when the product was opened in the DELL EXCLUSIVE STORE it worked fine and immediately when I opened my laptop after returning home , THE APPS WERE NOT OPENING INCLUDING SETTINGS , So I contacted the person at the store and asked for help and he assisted me well then I thought the issue was solved but it wasn't solved. At DAY 10 I found another issue regarding the speakers of the Laptop such when I was playing any audio it was sounding like a radio without a good signal , then I reset my PC and the issue resolved. I thought the issue was solved and the laptop may work well , later the icons were not loading whenever I start the system . Next on DAY 35 THE STAR MENU WASN'T OPENING I HAD TO SEARCH FOR SOLUTIONS AND RESOLVE IT .On But on the DAY 40 the final way to decide that the pc was defective WHEN I WAS WATCHING THE MOVIE SUDDENLY MY PC SCREEN WENT BLANK AND THE TOUCHPAD WAS NOT WORKING AND THE CURSOR GOT STUCK I was like . I Barely used this laptop for 60 hours. So, I'm Fed up with this laptop and Finally decided to return the laptop but according to their rules they will not take return after 30 days of purchase. I'm stuck with a broken PC . Please help me. I WANT TO RETURN IT AND GET REFUNDED
Srikar Sammeta
17 Posts
559
0
Posted February 28th, 2021 12:00
There is also a problem with INTEGRATED CAMERA, So I just want to get rid of this laptop
Srikar Sammeta
17 Posts
563
0
Posted February 28th, 2021 12:00
i have not understood can u please elaborate
DELL-Cares
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Posted February 28th, 2021 12:00
Hi,
I have replied to you via a private message.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceSrikar Sammeta
17 Posts
568
0
Posted February 28th, 2021 12:00
I Had forgotten to mention that on DAY 38 I faced the same problem again the apps were GETTING CRASHED and I was totally out of my mind
Srikar Sammeta
17 Posts
562
0
Posted February 28th, 2021 12:00
I do not want to troubleshoot. I just want to return the laptop and get refunded as I knew that there are issues with the CPU and OS
DELL-Cares
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27815 Posts
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Posted February 28th, 2021 12:00
Hi,
We're unable to send you a Private message. We're working on this and would get back to you once it is fixed.
-Gautam.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceSrikar Sammeta
17 Posts
539
0
Posted February 28th, 2021 19:00
whom should I sell it? , no one is willing to buy it
even though I purchased it at dell exclusive store
Srikar Sammeta
17 Posts
396
0
Posted February 28th, 2021 22:00
I Have the worst experience with the DELL SERVICES AND SUPPORT whenever I call they will transfer the call to every other department and they won't respond properly .Main thing is that they ask me to reset the laptop , I have rest my laptop 3-4 times till now on their team assistance and not to install any application in it , I don't understand if I had to reset the laptop and not to install applications then what is the need of buying a laptop whenever a problem occurs . They ask me to upgrade my warranty to software warranty and to take software assistance. When ever I ask them to help me return the Product they just skip and reply that there is no hardware problem. So cant replace or return the product. SO PLEASE HELP ME. I'll never buy any product again from the DELL
DELL-Cares
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27815 Posts
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652 Points
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Posted February 28th, 2021 12:00
Hi,
There seems to be an issue while sending you a private message. We're working on this. We'd send you a private message once this is fixed.
-Gautam.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice