I ordered an Alienware Desktop but had to cancel the order due to other pressing bills. After my cancellation failed (even though initially it qualified to cancel) I went ahead and proceeded with a return/refund before the product even shipped. This is my first time buying from Dell and I might never buy again because I’ve had to contact customer services multiple times to see if any progress has been made because I track the progress of my refund and it’s still in the “return initiated” stage. This is all very inconvenient for me and I’m behind on bills because of the timely process of the refund. @DELL-Cares  please look into this because I’m out of options and I will soon be in debt.