UNSOLVED
Refund Required
My oder was cancelled by Dell. Additional Rs 18800 has also been paid for reordering another model offered by Dell sales team in addition to original payment of Rs. 27990. This time also they have cancelled the order again on the plea that item cannot be delivered due to supply chain inconvenience issues from abroad etc. One month has passed like that. I want my money back. Why Dell customer service is so callous & trouble some to customers?
DELL-Cares
Moderator
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27825 Posts
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691 Points
142
0
Posted September 11th, 2020 12:00
Great!
Thank you for confirming.If you still need our assistance,
we are here for you our support team is available 24/7.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice
DELL-Cares
Moderator
•
27825 Posts
•
691 Points
161
0
Posted September 6th, 2020 09:00
Hi,
Thanks for reaching out. Please note that we’re experiencing an overwhelming spike in the number of customers reaching out to us. Therefore, it might take a little longer for us to reply to your message.
I'm sorry to know about your order. Could you provide the Order # and the registered owner's name via direct message? I'll have it checked right away.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice