UNSOLVED
technical support
I just want to be able to talk to someone in the USA , is that too much to ask. I don't want anyone from India nor the Phillippines. I cannot understand them and I don't want to keep asking to repeat that finally I get so frustrated I just hang up. Isn't there someway to talk to someone in the USA since we live here . I called today to find out if my computer is compatable to download windows 10 on it. Such a simple question. Your customer support is not good and it certainly is not good for business.
Robert P (retired)
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Posted August 17th, 2015 07:00
Hi sakota,
Thanks for posting on the Dell Community Forum.
You can check this list of supported systems to see if your's is compatible with Windows 10. If you didn't receive the notification from Microsoft, there's the possiblity that it may not be.
We are testing different systems all the time, so the systems listed here have been targeted for compatibility with Windows 10 and have been tested by Dell Engineering to ensure that the Upgrade to Windows 10 is successful.
In rare cases, it is possible that some of the drivers associated with hardware components on some of these platforms will not support the Upgrade to Windows 10 or be updated by our hardware vendors.
Depending on the severity of the issue and the feature that it effects, certain platforms may be removed or withdrawn from the compatibility list. We will be documenting known issues and making that information available to customers on http://www.dell.com/support.
Please post back if you need further assistance from our Rockstars or experts.
Regards,
Robert
Robert P (retired)