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Go to Solutionome 3.4.0 (build 55) firmware patching issue
Hi ,
OME is having a problem remediating fw on a
PowerEdge R730xd and Broadcom 57414S 25gb NIC card. Its currently at 21.40.20.00 at trying to go to
21.40.25.31.
I get this error in OME : -
Running
Starting communication with the device.
Checking LC-Service state
Checking Remote Services availability
Remote Service is ready.
Initiated Update Job for DCIM:INSTALLED#701__NIC.Slot.4-2-1 with JobId (JID_942244001418)
Job status for JID_942244001418 is Failed
Message: USC version is not compatible.
Message ID: RED011
Deleting the job queue
The device will update if i use the same driver from a DRM built smart update iso.
Any ideas?
2428
0
Posted July 9th, 2020 21:00
Hi,
That would be strange. Could let me know how was the update done in OME? By the way, are you updating the driver or firmware? Are you updating the OME host or on another server?
DELL-Joey C
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2415
0
Posted July 10th, 2020 02:00
We're trying to update the firmware of the nic from OME and fails .(on multiple dell servers and different ome 3.4 appliances)
2409
0
Posted July 10th, 2020 03:00
Hi,
Above error message RED011 I reviewed that issue and it could be the USC version is old. https://dell.to/2Zh6U9O recommended action is update USC
I guess 13G servers do not have separate USC update package. Could you check latest iDRAC and LCC FW 2.75.75.75 update from here please https://dell.to/38KjMIS
DELL-Erman O
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0
Posted July 10th, 2020 05:00
That didnt have the desired effect.
I now get this error when I'm trying to update the firmware in OMERunningStarting communication with the device.Checking LC-Service stateChecking Remote Services availabilityRemote Service is ready.Initiated Update Job for DCIM:INSTALLED#701__NIC.Slot.4-1-1 with JobId (JID_943835792782)Job status for JID_943835792782 is FailedMessage: Unable to complete the job because of an internal error.Message ID: RED004Deleting the job queueDelete Job Queue was successfulDeleted Job Id:JID_943835792782Task Failed. Completed With Errors.2397
0
Posted July 10th, 2020 06:00
Hi,
I assume that your servers are in production so I do not recommend the power drain method at this stage. However, performing iDRAC soft reset does not affect the operation of the servers. Can you try soft reset the iDRAC of the relevant servers? via link https://dell.to/3iOaBvB
If it still the same issue continue you can try to use this file firmimg.d7 for iDRAC update; extract file "firmimg.d7" from "iDRAC_2.75.75.75_A00"
Meanwhile, What is your current iDRAC and BIOS FW version? If your BIOS version is not up to date, it may be necessary to update it as well.
DELL-Erman O
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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Posted July 10th, 2020 07:00
thats how i updated the lifecycle controller anyway, using the d7 file.
Interestingly , although OME gave me the error when I've booted into lifecycle controller i've seen that the broadcom was indeed updated.I'm going to try the process again on another server.
1383
0
Posted April 7th, 2022 00:00
@IJM001 Do you solve your error? I have the same error on a 730xd.
System Host Name: DXi4701 Event Message: Unable to run the (installation or configuration) job JID_490413710170 because USC version is not compatible..The R730xd is updated to the latest iDRAC and BIOS.
BIOS-Version 2.14.0Firmware-Version 2.82.82.82
This error comes an a update of two network devices:Network_Firmware_DFF48_WN64_22.00.6.EXE Optional Available Components Current Available Broadcom Gigabit Ethernet BCM5720 - MAC ADRESS 21.81.3 22.00.6
Network_Firmware_NPNT5_WN64_22.00.07.60.EXE Optional Available Components Current Available Broadcom Adv. Dual 10GBASE-T Ethernet - MAC ADRESS 21.85.21.91 22.00.07.60
I have reset the iDRAC but the error still persist. What can i do? Do you have any recommendations?Thank´s for your help!
1158
0
Posted April 26th, 2022 00:00
Can anyone help? I dont know what i can do to fix it
Thanks for your answer
1154
0
Posted April 26th, 2022 02:00
DELL- Marco B
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Dell Technologies | Enterprise Support Services
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IJM001
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Posted March 17th, 2023 02:00
This was due to an incompatible card for the type of server. Dell replaced the cards as a good will measure.