In SAN HQ when I click on my default server, the right pane shows a monitoring status of connnected with a SupportAssist status of "SupportAssist Unsupported - TCP/IP Not Enabled".  Also at the bottom of the screen I see a Critical alert (14.1) 'Unexpected Exception in Service".  SAN HQ (3.0.0.189) is running on a Windows 2008 R2 server and I opened the SAN HQ client from that server.