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Go to SolutionMaxxAudio Pro doesn't install from windows store
I have a Inspiron 5676 that was working basically fine except windows updates weren't running. Rather than trying to mess with the guts of windows to fix it, I upgraded to windows 11 (this machine is listed on the "tested for upgrade to windows 11" list) and then (since some problems remained) I did a windows reset. That fixed my update problems, but now my front headphone jack doesn't detect when phones are plugged in. My sound (external speakers) otherwise works ok.
Previously, I would use the preinstalled MaxxAudioPro to switch on the headphone jack, and it worked fine. When I tried to bring it up after resetting, it sent me over to the windows store to get the program, and it fails to install from the windows store. I ran the Realtek audio driver install on Dell support (that went fine), and the MaxxAudioPro install, which took me back to the windows store, where it failed to install.
The windows store link - https://www.microsoft.com/en-us/p/waves-maxxaudio-pro-for-dell/9nb9srtl2kpt#activetab=pivot:overviewtab -
fails (after opening the windows store app) with "There has been an error" and
"Give us a few minutes
The update hasn't downloaded. Wait a bit and try again
Code: 0x80246007"
Needless to say, waiting a bit and trying again doesn't help. Searching for this error code gives suggestions for turning off antivirus (I'm running windows defender; I tried turning it off, no change) or turning on personal firewall (I tried with it on and off, no change).
One curious thing, the windows store description of the app says "Approximate size: 52.9MB" but the progress meter only says "downloading 65.00 KB of 65.00 KB"; The windows store logs suggest that 65kb and not 52MB were downloaded:
| Information when installation status changed id: 9NB9SRTL2KPT packageFamilyName: WavesAudio.WavesMaxxAudioProforDell_fh4rh281wavaa title: InstallState: Error completePercent: 90 installType: Install downloadSize: 66560 downloadedBytes: 66560 readyForLaunch: False error: -2145099769 operationsMightAffectOthers: False children product ids: |
if this was a website I'd guess the file was deleted and it was getting a redirect.
By searching online (not on the windows store), I can find links to other versions of MaxxAudo Pro - the version for my machine is 1.1.131.0, links can be found for 2.something and 4.something versions; I was able to install those but they don't do anything, so I'm guessing they're not the right version for my hardware, and I'd prefer to stick with the right preinstalled version (except that it isn't preinstalled any more).
Has anyone else solved this problem?
15748
0
Posted November 10th, 2021 10:00
Hello, I haven't received the Service tag or the Express Service Code yet. Can you share any of them in text format so that I can help you with your query?
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice15747
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Posted November 10th, 2021 10:00
Realtek and Waves MaxxAudio Pro are available in the Dell downloads for the 5676.
Best to download and install or reinstall both.
Inspiron 16 5630 Laptop and WD22TB4 Docking StationSelf-built desktop for recording studio application15737
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Posted November 10th, 2021 18:00
You're not the only one to report that Waves won't install from the Windows Store. In fact, if you manually search the Windows Store, you won't even find that Waves is offered...
And, if you do the reinstall as @fireberd suggested, disconnect all audio input/output devices first, and then reboot the PC before you start the reinstall, doing the Realtek driver first and then Waves.
When you're finally at the desktop and Waves is running, plug in each audio device, one at a time. Then wait until a Waves popup box appears where you can choose the device you plugged in, before you plug in the next audio component and then wait again for another Waves popup...
15702
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Posted November 16th, 2021 00:00
I already downloaded both from the drivers page. The realtek driver installed without problems. The Waves MaxxAudio Pro download (that isn't really a download, it's just a link to the microsoft store) fails to install.
15669
0
Posted November 16th, 2021 10:00
@evil_otto - I just tried to download Waves from the Inspiron 5676 support page using Firefox and it immediately started to download Waves-MaxxAudio-Pro-Application_VWPPP_WIN64_1.1.101.0_A05.EXE onto my PC. It didn't go to the Microsoft Store...
What browser are you using? Did you clear the browser's cache, cookies, history, and then try downloading it again?
Have you tried using a different browser?
Are you logged into an account that has administrator privileges?
15664
0
Posted November 16th, 2021 13:00
Please press the blue Accept as Solution button below if this post answers your question.
I clicked the link and it installs fine on WIN10 or WIN11
Code: 0x80246007
The culprit of 0x80246007 error could be your antivirus software. Although antivirus is used for protecting your computer, some of them are not compatible with Windows 10 and even cause many problems. The appearance of the error code 0x80246007 is often caused by McAfee.
You can download MCPR from Mcafee directly.
DO NOT USE versions from malware sites like softpedia.
15646
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Posted November 16th, 2021 22:00
Did you try installing that package? It is just a link that launches the Microsoft store.
15599
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Posted November 17th, 2021 12:00
@evil_otto wrote:
Did you try installing that package? It is just a link that launches the Microsoft store.
I didn't actually install it, but I downloaded the Waves file from the Support page I linked above onto my PC. When I double-click the downloaded file, it shows this recommendation to get the app from the MS store, but all I would have to do is click "Install anyway" and that should launch the installation.
1038
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Posted March 20th, 2022 08:00
Maxx stopped working for me when I upgraded from Win10 to 11. Found a fix. Had to uninstall the app; check Device Manager for "High Def Audio" (it wasn't there) to uninstall it. Found the Maxx/Realtek drivers on Dell & installed the Maxx. Rebooted PC and reinstalled Maxx from the Windows Store. Worked. Irritating to have to do since I'm not really good at doing anything but turning my PC on and using it. Glad it worked.
evil_otto
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15644
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Posted November 16th, 2021 22:00
Well, I managed to solve my problem through trial and error. I'll post what I did in the hopes that someone else might find it helpful, but it seems to be dumb luck that got me to this point. But as the saying goes, I'd rather be lucky than good.
The Dell drivers support page for my Inspiron 5676 lists
Realtek High Definition Audio Driver version 6.0.8960.1, A09
Waves MaxxAudio Pro Application version 1.1.101.0, A05
I tried installing both of these, starting over multiple times. The Realtek driver installs, but the MaxxAudio Pro application (where the download is an app that redirects you to the microsoft store) fails to install with a mysterious error message that online searches variously suggest is related to windows update corruption, the microsoft store database, or firewalls. My own belief is that the application database on the Microsoft Store servers are corrupt and the application is not available, despite it being listed there, but I have no way to prove this. In any case, it doesn't install.
One interesting thing about the Realtek driver, is that the Windows "Speaker/Headphones Properties" dialog that shows all the jacks did not list the front panel jack or the center subwoofer rear panel jack, only the rear panel main and rear speaker jacks. So I suspect the listed Realtek driver is not the correct one for this hardware.
So instead, I tried looking for newer versions of the driver and application, knowing full well that they may not be compatible with my hardware, but also knowing that drivers often support multiple similar hardware configurations. You can find several dozen versions of the realtek driver and MaxxAudio Pro application, since my machine was not working I had little to lose by trying.
After a few attempts, I hit on a winning combination. I am now running with
Realtek High Definition Audio Driver version 6.0.9247.1, A07
Waves MaxxAudio Pro Application version 2.0.54.0, A03
All the jacks show up on the speaker properties, my headset works, and I can switch between the headset and external speakers.
If I need to try this again (reinstalling Windows is just one of those things that happens from time to time) I would try installing the older driver versions available on the Dell support page for my hardware, rather than randomly trying newer drivers until one worked. But at this point, I'm gonna stop messing with it and get back to playing some games