UNSOLVED
AK
Akshay kumar
1 Rookie
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1 Message
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4 Points
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30
October 15th, 2026 18:08
App/performance issues.
I have purchased your dell g15 laptop just for playing GTA5 and in your laptop it is crashing always and not opening even after 15-20 tries.
The company of GTA5 (Rockstar games) also game their some solution to fix the crash but in my laptop it is not fixing at all..
I am really frustrated with your product...either replace my product or refund my money back.
Otherwise i have to move to a serious action against dell.
5
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Posted October 16th, 2026 12:07
Hi
A full diagnostic would be step one.
Step 2 look at the manuals page for your model on the dell website, specifically if it has a CMOS coin cell battery that may need changing, and / or to clear the CMOS and start afresh, taking pictures of the BIOS screens to reset/compare settings after a reset/refresh.
Then ask again if you need more help, supplying details about the system.
You could try a Linux and see if it is more stable as a LIVE (not installed) version for a test to compare against whatever MS OS you have.
But either way more details and a more open mindset.
Kind Regards
anne_droid
7
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Posted October 16th, 2026 13:02
Well you can give a try to tool for gaming and pc performance tool like advanced system optimizer is good option to consider.
ejn63
12 Elder
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31668 Posts
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155743 Points
11
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Posted October 15th, 2026 19:07
The newest G15 is now three years old - - whether you purchased it used or as very old stock, contact your seller if it is not performing correctly. None of the G series will be under Dell warranty any longer.