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Philip Tsai

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1 year ago

PT

Philip Tsai

1 Rookie

2 Posts

1

9292

July 22nd, 2022 02:00

Fail support assists PCI status/ usb controller-D0702

Hi Everyone,

As below test from Dell support, I got the dail report below. But tried to find the solution from Google and turns out no answer for this fail discussion nor the fail code D0702.

Just want to check if any solution for this Fail. I had reboot Windows one time. My computer is Dell G15 5520.

thanks you

Hardware Scan Result (Manual) - Default scan - Fail - July 22, 2022 

- PCI Status - Fail

- PCI Status Tests - D0702

- USB Controller - Fail

- PCI Status Tests - D0702

- PCI - Pass

- Video Card - Pass

- USB Controller - Pass

- PCI Status Tests - D0702

- Network Card - Pass

- PCI Bridge - Pass

- Memory Controller - Pass

- PCI ISA Bridge - Pass

- Communications Controller - Pass

- HDAudio Controller - Pass

- SM Bus Controller - Pass

- USB Status - Pass

- Camera - Pass

- USB Composite - Pass

- Internal Hub - Pass

- Bluetooth - Pass

- Battery - Pass

- PCI Bus - Pass

- Cable - Pass

- Fan - Pass

- CPU - Pass

- HardDrive - Pass

- Memory - Pass

  • 4159

    1

    Posted July 28th, 2022 11:00

    Hi have the same error message and don't know how to fix it either. 

  • Philip Tsai

    1 Rookie

    2 Posts

    4150

    0

    Posted July 28th, 2022 17:00

    Brand new model but looks like not able to fix.

  • Nobbler

    1 Rookie

    7 Posts

    3851

    1

    Posted August 13th, 2022 07:00

    I have exactly the same problem with Inspiron 13 5378 Windows 64-bit Home 21H2 19044.1889. Screenshots of Device Manager and PCI Device Properties attached.

    I've done 3 full system resets in the last 4 weeks with a fresh up-to-date installation of Windows each time to try to eliminate various device and software issues (Hello Face stops working, Audio switch does not detect headphones/headset plug in, Explorer latency with OneDrive and other could storage).  Not one of the resets has left me with a fully configured and operational machine

    Currently I'm left with this PCI Device error and the IR camera keeps switching off so Face Hello won't work, despite reinstalling after every fail!

    Any suggestions would be greatly received!!

    Thanks

    Device Manager 13_08_2022 14_46_47.png

    PCI Device Properties 13_08_2022 14_42_05.png

    PCI Device Properties 13_08_2022 14_45_11.png

    PCI Device Properties 13_08_2022 14_42_25.png

    PCI Device Properties 13_08_2022 14_42_36.png

       

  • Mar15

    1 Message

    3693

    1

    Posted August 19th, 2022 11:00

    I have the same issue. I wonder if a recent critical update from DELL caused the issue?

    Mar15_0-1660932632288.png

     

  • 2433

    0

    Posted October 30th, 2022 19:00

    Yep same , here .. XPS 9500.  Have had it before, then sometime later it 'magically' disapeared - now returned again. I can't figure it out - all working except for ongoing problem where if I shutdown my laptop, then restart, battery depletes to zero even though plugged into power. Once reached zero, will charge up -  thsi may not be related, but noting it in case anyone has simialr problem. Also, no longer get Windows Hello option but that is probably a Windows thing.

  • davdjmor

    1 Message

    2400

    0

    Posted October 31st, 2022 15:00

    I have an Alienware Area 51-m (I know, I know, not the same PC) I did a VBIOS update and the next day my screen started messing up. After a day and a half of messing with it, I found that if I install the drivers for my 2080 right from Nvidia, it fixes everything but only for about 3 minutes. Then it goes back to messed up. If I disable the integrated card, it stays working until I enable it, then back to being messed up. I ran a test and I get this error on my PCI and Video card. 

  • bongid

    1 Rookie

    9 Posts

    658

    0

    Posted June 19th, 2023 08:00

    Did anyone find an actual solution to this problem? I have a Dell XPS 8930 machine with NVIDIA GTX 1080 graphics card. I got PCI errors a few months back and somehow after updating BIOS & windows they corrected themselves. I've just wasted 2 weeks trying to upload a large document before it dawned on me that the problem could be my machine. I'm only getting .3Mbps upload speeds and Dell Support Assist gives me the PCI Status Test D0702 error. A laptop plugged into my cable gets our full upload speed.  I've run preboot diagnostics and no error. So this is software related. Any suggestions?

  • RoHe

    12 Elder

    45230 Posts

    172625 Points

    637

    0

    Posted June 20th, 2023 12:00

    @bongid  Responded in your thread about internet upload speed.

  • DELL-Nat M

    Community Manager

    3726 Posts

    21071 Points

    0

    0

    Posted December 19th, 2023 12:38

    Hi all,

    Resolve SupportAssist PCI and USB issues by downloading the latest version of SupportAssist available for your system.

    (edited)

    #IWork4Dell

  • 0

    0

    Posted March 4th, 2024 20:21

    Well, that's what I did today 3/4/2024 and used the SupportAssist App which gave me the error.   Huh!  Oh well.