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maladorin

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5 years ago

M

maladorin

1 Message

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4939

December 6th, 2019 11:00

Fingerprint devices does not found

Goodix fingerprint device not found. In the device manager biometric devices not appear in device manager win 10, dell 5584 type os mine. My bios version is 1.8.0. Windows 10 pro, version 1909, build number : 18363.476. We are trying  to install a driver in vain. I tried to back up and restore my pc, and reinstall, but it is doesn't work yet. 

What is the problem? 

  • DC

    DELL-Cares

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    Posted December 6th, 2019 12:00

    Hi!

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  • VN

    Viet Nguyen

    2 Posts

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    Posted March 10th, 2020 19:00

    Hi,

    I have same issue on Dell Inspiron 5491 2n1. Biomectric does not appear on Device Manager.

    I logged in this morning, found that fingerprint did not work. As expected, there was a Windows update (March 10, 2020—KB4540673).

    After that update, Biometric still does not appear on Device Manager.

  • CH

    cool hosam

    1 Message

    3789

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    Posted July 24th, 2020 12:00

    i have the same issue, dell inspiron g3

  • E

    ejn63

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    Posted July 24th, 2020 13:00

    The fingerprint reader is optional - and it seems a scarce option, as it's not mentioned on any of the current US-spec G3 systems.

    You may want to verify that the model you bought has one -- it seems very few if any of them have that option.

     

  • PP

    Pulkit Patel

    1 Message

    3567

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    Posted October 31st, 2020 12:00

    Hello, I have the similar issue. 

    Finger print scanner suddenly stopped working. 

    Biometric option is not found in device manager. 

  • ZA

    Zen as

    2 Posts

    3546

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    Posted November 23rd, 2020 07:00

    I have experienced the same problem very recently (around November 21th 2020). I have a Dell Inspiron 7501. Tried to reinstall Goodix driver but get "fingerprint device not found" message. |Not sure what caused it to stop. BIOS update was done a couple of months ago an no problem. Could the culprit be the latest Windows 20HS2 update? How can this be fixed?

  • N

    nyc10036

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    5640 Posts

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    Posted November 23rd, 2020 15:00

    @Zen as 

    Roll back the Windows 10 update. If the device works again, that's your answer.

  • H

    haonguyen

    4 Posts

    1943

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    Posted February 17th, 2021 23:00

    I also have same problem in Dell inspirron 7501. I bought new device on 2021/02/16. How to fix this?

  • P

    pdx2001

    1 Message

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    Posted March 30th, 2021 13:00

    I'm facing this exact problem now(31-03-2021). Does anyone have a solution for this problem?

    Please assist.

  • S

    shaikhsaudahmed

    1 Message

    1985

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    Posted April 13th, 2021 00:00

    Hello, 

    I have the same problem on my Vostro 7500, can you pls advise

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