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Hans Lemm

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2 months ago

HL

Hans Lemm

1 Rookie

6 Posts

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11045

April 12th, 2020 14:00

G3 3590 CPU Issues

Hi everyone!

I have a Dell G3 3590 with i7-9750H and Nvidia GTX 1660TI.

I don't know if it's only my Laptop, but since I bought it, even using the configuration for maximum performance in every software tuner (Battery, AWCC, NVidia Graphics) I have issues with CPU frequency while gaming (drops to below 2,0 MHz IDK why after like 5 minutes playing).

This low CPU frequency makes any game drop FPS randomly for few seconds even with low graphic configurations. Sometimes more, sometimes less.

I already have tried many things to try to solve it, I've reset my Laptop, changed thermal paste, and even got in contact with Dell Support, but they didn't solve my problem as Dell SupportAssist software didn't point any issue with CPU, so they said that my Laptop was normal.

Also I've tried to unninstall AWCC to see if this software was the problem, but it didn't solve.

Doesn't make sense a Gaming Laptop with such CPU & GPU not being able to play simple graphic games (DOTA, CS, Fortnite) not even in low configuration without throttling.

If any G3 3590 owner has had a similar problem and has found a solution for it, let me know.