brand new Insperion 5500 with a qualcomm qca9377 only getting download speeds of about 25mbps. Have a mac hardwired to network getting 330mbps, as second wireless mac is getting 110mbps, an older HP windows machine is getting 100mbps. but this brand new dell is only getting 25mbps. I've tried everything. Unplugged and reset everything. Shutdown antivirus and firewalls. updated adapter driver. Ran Network Troubleshooter. Pinged the Default Gateway. Reset the TCP/IP stack. Released and renewed the IP address. Flushed and reset the DNS client resolve cache.Nothing helps. Any suggestions? I'm connected to an Orbi AC3000 which is wired to a Time Warner Cable modem. This is only this one device having problems.
Thank you so much!!!!!! I saw two entries, one for a Smartbyte application, and a second for Smartbyte drivers and services. Removing the application did nothing to help performance, but when I removed the drivers and services, my download went from about 25Mbps to about 160mbps!!! Can't thank you enough!!
You're welcome, glad I could help! This SmartByte "optimizer" has turned out to be the culprit in a few other threads reporting poor WiFi performance recently. It appears to be a tool that's only offered bundled with certain Dell systems and is intended to give network bandwidth priority to "foreground" activity like browsing and Netflix, and throttle background tasks like Windows update downloads -- but obviously it's not always working as intended. Anyhow, glad you're squared away!
Get a USB wireless adaptor, EASY FIX. LINKSYS AC1200 which can get up to speeds of 867 Mbps
Wireless Adaptor is not working at optimal speed. I have the new Gigabit Wireless Modem (fastest on the market) and I am getting 8mbps on a good day. My cell phone is showing 500 mbps. See the difference.
I went to a local repair shop, they checked my computer and said nothing is wrong with it except the wireless adaptor. They suggested I get a USB version for $40 Canadian. It works fast. I bought the LINKSYS AC1200 which can get up to speeds of 867 Mbps and I am getting about 150 Mbps and it depends on where I am as the speed varies but wow, from 8 Mbps to 150 Mbps is fabulous. If am closer to Gigabit modem then the speed is even better.
I had to pay the local shop to ge the diagnostic done which Dell could have easily logged into my compter remotely and answered it in a few seconds SO I AM NOT IMPRESSED.
I have a Dell Inspiron 15 3000. I tried everything, searched Dell tried their solutions nothing worked. I found this thread about that SmartByte that they install to prioritize video. I did as you said, well first stopped and disabled it in services my speed increased by over 200x's Thanks for this thread. Funny how Dell forgot to mention that this was the issue.
jphughan
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Posted March 31st, 2018 08:00
First, read through this article =
SmartByte, troubleshooting bandwidth issues
Second, after testing, if the WiFi speed is faster with SmartByte App set to Off, you may leave it set to Off, or simply uninstall the SmartByte App.