WORST AFTER SALES SUPPORT : - 

I have not seen such bad after sales technical support from any product organization.

It has taken me around 2 hours just to register the simple case  for my Laptop having issue with charging Port.

I was asked by the support person (On Chat) to call : -

1800 425 4026 - IVR Tone Dial 4 then Ext 1107304 ( Monday to Friday 9AM-6PM) to get help even after logging the case.

Surprisingly when I called the above number they told, this number is for non warranty items , they will redirect my call to department dealing with product under warranty and somehow that call never got through.

I had to call 3 - 4 times more till someone shared direct number to department dealing with warranty products (18004250088).

I again had to provide all the details and explain issue for the nth times to the Support person and on checking he said that Charging port are covered under warranty till 6 months and you need to contact non warranty support team :-).

Then finally they shared another number to connect to Sales team to get the quotation (18004254026 Ext#1107304).

I not sure if Dell is utilizing technology (IVR, Chatbots etc..) to help people or waste their time, as I do not see anyone is reading the information collected.

I am pretty sure I will not be purchasing any other products in future from Dell.