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Sathishkrish
1 Rookie
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4 Posts
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1282
June 26th, 2021 09:00
Touchpad not working 15 5510
Touch pad not working in brand new 15 5510 model, how can I ask for a replacement as it's hardly a day old.
Sathishkrish
1 Rookie
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4 Posts
1208
0
Posted June 26th, 2021 20:00
Had spoken with the technical support yesterday, they said it will be normal over the usage but it's not, am still facing the issue, hence intend to return this and require a fresh piece.
Sathishkrish
1 Rookie
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4 Posts
1196
0
Posted June 28th, 2021 03:00
Spoken with the technical support, they confirmed to be no issue with the softwares or drivers, its a hardware issue and being a brand new laptop, like 4 days old. Technical support asked me to raise a request with customer team for a replacement for which i was in a call with them nearly 1.5 hrs and still in vain. Can you help me for raising this request.
ejn63
12 Elder
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31440 Posts
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155047 Points
1219
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Posted June 26th, 2021 10:00
Call Dell technical support.
Contact link at bottom of page here.